Normal terms and conditions of rental apply at all times. All rates include VAT and insurance and are subject to availability. Insurance cover is for UK mainland only. Despite the inclusion of insurance, an excess will be charged for any vehicle damage. Rates include breakdown recovery. Minimum rental period is 2 days.
Drivers of all rental vehicles must have a clear insurance record and the acceptance or otherwise of certain licence endorsements will be at the sole discretion of the manager at the rental location involved.
Drivers of luxury cars must be 25 years of age or older at the time of booking.
Extra drivers will be charged at a rate of £20 per day.
There is no upper age limit for renting, however, certain group restrictions may apply. Please contact 0141 237 4374.
Your rental:
UK drivers should bring their valid driving licence (original copies only) and one proof of address. Acceptable documents include utility bills and bank or credit card statements issued within the last three months. All UK drivers should also bring their access code from the DVLA, which you can acquire from the DVLA's online Share Driving Licence system.
Customers with an original paper licence will also need to bring photographic ID, as well as one proof of address and their DVLA access code.
Northern Ireland licence holders must present the card part of their licence along with the paper counterpart, or generate a DVNI code, which can be obtained from the DVNI's online Share Driving Licence system.
Drivers must hold a valid and full driving licence for a minimum period of one year. Drivers must have a clear insurance record. Certain endorsed licences may or may not be accepted at the discretion of the rental location. All drivers must physically show a credit or debit card in their own name when collecting their rental vehicle. We may carry out an identity check at the time of collection of the vehicle.
EU licence holders not residing in the UK must bring a domestic driving licence and either a passport or ID card. Please note we are unable to accept digital driving licences, you must present either a physical copy or an International Driving Permit (IDP) along with your passport.
EU licence holders who are residents in the UK must bring with them a domestic licence, passport or ID card and proof of UK address. This can be two bills or one bill and another form of photographic identification, preferably a passport. We also accept utility bills and bank or credit card statements that have been issued in the last three months.
Drivers from outside the EU must possess a valid domestic driving licence with an English translation. If the English translation is not available, an international driving permit is required in addition to a domestic driving licence. All drivers must physically show a credit or debit card in their own name when collecting their rental vehicle.
To comply with the UK government driving licence rules drivers must present an electronic or hard copy of their boarding pass, flight ticket or stamped passport. Our advisors must check this to confirm the correct driving licence is being used to collect your vehicle, as driving licences issued outside of the EU are only valid in the UK for 12 months from your date of entry.
A passport must also accompany a domestic driving licence.
Vehicles are not permitted to be taken beyond the UK mainland.
We can’t guarantee a vehicle until we receive payment in full. You may be liable for an administration fee if you extend your vehicle hire and don’t pay on time. We accept most major debit and credit cards - we do not accept pre-paid credit cards. We also accept payments via PayPal, and online payments by Apple Pay and Google Pay. Please note that you can’t pay by cash at any of our branches.
It’s free to cancel your booking as long as you give us more than 3 days notice.
If you cancel your booking less than 3 days before your specified pick-up time, you will be charged 1 day’s hire.
To cancel your reservation, just email us at rental.reservations@arnoldclark.com or call us on 0141 849 7170.
You have the option to pay a £10 refund guarantee fee. If you choose to pay the refund guarantee fee, you can cancel your booking at any time, even up to the start of your hire and you’ll still receive a full refund, less the £10 fee originally paid.
You will not receive a refund if you haven’t cancelled your booking and you fail to collect your vehicle.
To cancel your reservation, just email us at rental.reservations@arnoldclark.com or call us on 0141 849 7170.
A deposit of £1000 is required for luxury car hire, payable in-branch via credit or debit card.
An excess of £3,000 will be charged for any vehicle accident damage. However, an optional excess waiver of £25 per day can be purchased to reduce the excess to £1,000. - subject to qualification. Find out more or contact us.
Due to increased security measures at airports, a charge of £20 for all branches will be required for all reservations using the airport shuttle bus. This can be added during the booking process or can be paid in branch upon arrival.
All our rental vehicles run on either unleaded or diesel fuel. All vehicles will be supplied with a full tank of fuel. It is the customer's responsibility to refill the vehicle at the end of the rental period. Fuel charges or fuel shortage will be charged at current pump prices plus a refilling surcharge of £10. Alternatively, you can pre-purchase a full tank of fuel before you set off, return the car empty and we'll do the refilling for you. Any fuel left in the vehicle won't be refunded. If your keyring has an Adblue tag on it, please refer to your handbook or rental branch for further information.
Precautions should be taken to protect vehicle upholstery and interior from damage and soiling. If pets are transported, please ensure all traces of animal hair are removed and odours neutralised before returning the vehicle. There will be charges for any valeting/repairs needed, including the treatment of odours and loss of rental revenue if vehicles are returned in a state not fit to be re-hired. You are not permitted to carry hazardous chemicals in any of our vehicles.
One-way rental is not available for luxury car hire. This means that customers must return the luxury car to the same location where they picked it up and cannot drop off the car at a different location.
To avoid disappointment, vehicles should be booked in advance. Models shown and all descriptions are for general guidance only and while every effort is made to comply with requirements we cannot guarantee a specific model.
Arnold Clark Car & Van Rental reserves the right to refuse rental and to amend terms and conditions without notice. In the event of any conflict between these Terms of Hire for luxury car hire and the terms outlined for standard car or van rentals in the Rental Guide, these Terms of Hire for luxury car hire shall prevail.
Our car rental offers and promotions are only available for stipulated periods of time and are not available all year round. Each promotion will specify the dates the promotion is valid for and which vehicles are available within the promotion. These promotions are subject to terms and conditions and availability. Where requested, proof of eligibility for discount codes must be shown when you collect your vehicle, failure to provide proof may result in your discount being removed at collection. Arnold Clark Car & Van Rental reserves the right to amend these terms at any time. Car rental dates which over run or exceed the valid dates of a promotion will not be eligible for the stated promotional prices or offers.