This website is owned, controlled and maintained by Arnold Clark Finance Ltd. This website, including but not limited to, its content, layout and design, are Copyright of Arnold Clark Finance Limited. No part of this website may be reproduced in any form without the express permission of Arnold Clark Finance Limited.
For the purpose of this Terms & Conditions section “We’, “Our” and “Us” refer to Arnold Clark Finance Ltd. By accessing or using this website you are agreeing fully to Our website Terms & Conditions. If you do not accept and agree to these Terms & Conditions then you are not permitted to use this website.
Arnold Clark Finance Limited makes every effort to ensure that the information contained in this website is accurate and current. However, We give no warranty or undertaking as to the quality or freedom from error of the contents of this site. Access and use of this site is entirely at your own risk.
This website is in continuous development and We reserve the right to permanently or temporarily alter content without notice. All information is subject to change without notice. Vehicle models used for illustrative purposes only. BT calls cost 5p per minute, other providers may vary.
Throughout the Arnold Clark Car & Van Rental website there are links to external websites including external partners. Arnold Clark holds no responsibility for the content, activities, products or term and conditions of these websites.
Arnold Clark suggest you take the time to read the terms, conditions and privacy policies relating to these external sites to familiarise yourself with their policies. You access these websites at your own risk.
Arnold Clark is a trading name of Arnold Clark Automobiles Limited, a company registered in Scotland No. 036386. Registered Office: Arnold Clark, 454 Hillington Road, Glasgow G52 4FH. VAT Registration Number: GB 334331879.
The following subsidiary companies, also registered in Scotland, have the same Registered Office and VAT Registration Number as the parent company:
Arnold Clark Finance Limited Registered No. 039597
Harry Fairbairn Limited Registered No. 043023
Arnold Clark Insurance Services Limited, another subsidiary company registered in Scotland, also has the same Registered Office. Its Registered No. is 192797.
GTG Training Limited, another subsidiary company registered in Scotland, also has the same Registered Office. Its Registered No. is 290157 and its VAT Registration Number is GB 382946709.
Arnold Clark Automobiles Limited, Arnold Clark Insurance Services Limited and Arnold Clark Finance Limited are authorised and regulated by The Financial Conduct Authority.
© 2017 Arnold Clark Finance Limited.
We take complaints made to our business very seriously. If you are dissatisfied with a product or service you have received from Arnold Clark Car & Van Rental which is part of the Arnold Clark Group please follow this process for raising a complaint.
What complaints we will deal with
We will accept a complaint which is a direct result of the sale or provision of a product or service from the Arnold Clark Group. The definition of a complaint is any expression of dissatisfaction from a customer (or a third party acting on behalf of a customer where authority has been granted.
How and where to complain
If you have a complaint about a product or service provided by Arnold Clark Car & Van Rental you should in the first instance contact the branch of Arnold Clark Car & Van Rental who provided the sale or service.
Once you have contacted the branch who provided the product or service and discussed your complaint but you remain dissatisfied with the outcome and resolution, you can contact Arnold Clark Car & Van Rental head office on the following contact details and speak with a member of staff:
Monday - Friday: 9:00am - 5:00pm
If you prefer to put your complaint in writing you can contact our rental head office by:
Or by visiting our Customer services page.
What information we will need from you:
We aim to respond to complaints within 48 hours of receipt of your complaint to the business. If we cannot reply to you in this time we will contact you to let you know why and when you can expect a reply.
What happens next
When you have made your complaint we will:
What to do if you are not satisfied
Where your complaint cannot be resolved, once you have exhausted our internal process you may refer the dispute to the following ADR process:- The BVRLA Conciliation Service via the BVRLA website.
Where any dispute cannot be resolved through ADR, as stated above under ‘Governing Law and Jurisdiction’ the contract shall be governed by and construed in accordance with Scots Law.