This website is owned, controlled and maintained by Arnold Clark Finance Ltd. This website, including but not limited to, its content, layout and design, are Copyright of Arnold Clark Finance Limited. No part of this website may be reproduced in any form without the express permission of Arnold Clark Finance Limited.
For the purpose of this Terms & Conditions section “We’, “Our” and “Us” refer to Arnold Clark Finance Ltd. By accessing or using this website you are agreeing fully to Our website Terms & Conditions. If you do not accept and agree to these Terms & Conditions then you are not permitted to use this website.
Arnold Clark Finance Limited makes every effort to ensure that the information contained in this website is accurate and current. However, We give no warranty or undertaking as to the quality or freedom from error of the contents of this site. Access and use of this site is entirely at your own risk.
This website is in continuous development and We reserve the right to permanently or temporarily alter content without notice. All information is subject to change without notice. Vehicle models used for illustrative purposes only. BT calls cost 5p per minute, other providers may vary.
Throughout the Arnold Clark Car & Van Rental website there are links to external websites including external partners. Arnold Clark holds no responsibility for the content, activities, products or term and conditions of these websites.
Arnold Clark suggest you take the time to read the terms, conditions and privacy policies relating to these external sites to familiarise yourself with their policies. You access these websites at your own risk.
Arnold Clark is a trading name of Arnold Clark Automobiles Limited, a company registered in Scotland No. 036386. Registered Office: Arnold Clark, 454 Hillington Road, Glasgow G52 4FH. VAT Registration Number: GB 334331879.
The following subsidiary companies, also registered in Scotland, have the same Registered Office and VAT Registration Number as the parent company:
Arnold Clark Finance Limited Registered No. 039597
Harry Fairbairn Limited Registered No. 043023
Arnold Clark Insurance Services Limited, another subsidiary company registered in Scotland, also has the same Registered Office. Its Registered No. is 192797.
GTG Training Limited, another subsidiary company registered in Scotland, also has the same Registered Office. Its Registered No. is 290157 and its VAT Registration Number is GB 382946709.
Arnold Clark Automobiles Limited, Arnold Clark Insurance Services Limited and Arnold Clark Finance Limited are authorised and regulated by The Financial Conduct Authority.
© 2017 Arnold Clark Finance Limited.
We take complaints made to our business very seriously. If you are dissatisfied with a product or service you have received from Arnold Clark Car & Van Rental which is part of the Arnold Clark Group please follow this process for raising a complaint.
What complaints we will deal with
We will accept a complaint which is a direct result of the sale or provision of a product or service from the Arnold Clark Group. The definition of a complaint is any expression of dissatisfaction from a customer (or a third party acting on behalf of a customer where authority has been granted.
How and where to complain
If you have a complaint about a product or service provided by Arnold Clark Car & Van Rental you should in the first instance contact the branch of Arnold Clark Car & Van Rental who provided the sale or service.
Once you have contacted the branch who provided the product or service and discussed your complaint but you remain dissatisfied with the outcome and resolution, you can contact Arnold Clark Car & Van Rental head office on the following contact details and speak with a member of staff:
Monday - Friday: 9:00am - 5:00pm
If you prefer to put your complaint in writing you can contact our rental head office by:
Or by visiting our Customer services page.
What information we will need from you:
We aim to respond to complaints within 48 hours of receipt of your complaint to the business. If we cannot reply to you in this time we will contact you to let you know why and when you can expect a reply.
What happens next
When you have made your complaint we will:
What to do if you are not satisfied
Where your complaint cannot be resolved, once you have exhausted our internal process you may refer the dispute to the following ADR process:- The BVRLA Conciliation Service via the BVRLA website.
Where any dispute cannot be resolved through ADR, as stated above under ‘Governing Law and Jurisdiction’ the contract shall be governed by and construed in accordance with Scots Law.
This competition is open to residents of the Channel Islands, Isle of Man and the United Kingdom aged 17 years and over. Employees of the Arnold Clark Group and their immediate families, their agents, or anyone professionally connected with this draw are excluded from entry.
Entries are open on Thursday 15th July 2021 and will close at 11.59pm on Wednesday 21st July 2021. Any entries made after this time will not be counted. No responsibility is accepted for any entries not received for any reason whatsoever. One entry only per person per social media platform. Entering the competition will be deemed as acceptance of these terms and conditions.
Only one prize can be won per person. Once a winner is selected, they will be removed from any further draws in relation to the competition.
To enter this competition, participants must answer Arnold Clark’s competition post on Facebook or Instagram: Who won the Women’s British Open last year (2020)?
From all qualifying entries, winners will be selected to win 2 one day tickets for the Women’s British Open for themselves and one additional person of their choice. It is at the discretion of Arnold Clark to allocate the specific day winners attend.
All winners will be notified by Arnold Clark via a private message on the social media platform they entered on by Friday 23rd July 2021. Winners must provide Arnold Clark with the names and mobile numbers of themselves and their guest for the purposes of forwarding the tickets. The winners must obtain consent from their guest before passing any personal data to Arnold Clark.
Winners and their guests agree to Arnold Clark passing their details to AIG Women’s Open for the purposes of generating the tickets.
AIG Women’s Open will contact the winners via SMS to prompt to create an account on their application for the purposes of obtaining tickets.
If a winner cannot be successfully contacted within 48 hours of Arnold Clark informing them that they have won the competition, Arnold Clark reserves the right to withdraw the prize from that winner and select an alternative winner.
Arnold Clark reserves the right to cancel or amend these terms and conditions without notice. Any changes to the competition will be notified to entrants as soon as is reasonably possible by Arnold Clark.
Arnold Clark is not responsible for inaccurate ticket details supplied to any winner by any third party connected with this competition or difficulties in obtaining tickets. The prize is as stated and no cash or other alternatives will be offered. The prizes are non-transferable. The prize does not include costs of any travel or accommodation.
Winners will be chosen at random by Arnold Clark.
Arnold Clark’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
Arnold Clark reserves the right to exclude any entries which it believes to be fraudulent or based on misconduct.
By providing Arnold Clark with personal details for purposes of obtaining tickets, the winners agree to participate in any reasonable PR requests in relation to the competition for a period of 3 months from the date of the competition draw. Any PR requests are without any entitlement to any financial reward.
These rules are governed by Scottish law and subject to the exclusive jurisdiction of the Scottish courts.
The promoter is Arnold Clark Automobiles Limited. Registered Office: 454 Hillington Road, Glasgow, Scotland, G52 4FH. Registered in Scotland, company number SC036386.