Normal terms and conditions of rental apply at all times. All rates include VAT and insurance and are subject to availability. Despite the inclusion of insurance, an excess will be charged for any vehicle damage. Insurance cover is for UK mainland only unless clearance is granted prior to rental. Rate reductions are available for renters providing their own insurance cover (please ask for details). Rates include breakdown recovery.
Drivers of all rental vehicles must have a clear insurance record, and the acceptance or otherwise of certain licence endorsements will be at the sole discretion of the manager at the rental location involved.
Drivers must hold a valid and full driving licence for a minimum period of 4 years, or, 1 year if the driver is over 23 years of age.
Drivers between ages of 23-24 years can hire any vehicle, up to and including an SUV category vehicle, including automatics, estate vehicles and all van sizes. A supplement of £25 per day is charged for all drivers within this age category.
Drivers over 80 years, will be required to provide DVLA recognised medical confirmation that they are fit to drive.
UK drivers should bring their valid driving licence (original copies only) and one proof of address. Acceptable documents include utility bills and bank or credit card statements issued within the last three months. All UK drivers should also bring their access code from the DVLA, which you can acquire from the DVLA’s online Share Driving Licence system.
Customers with an origial paper licence will also need to bring photographic ID, as well as one proof of address and their DVLA access code.
Northern Ireland licence holders will not be able to generate a DVLA code and must produce both the paper and card parts of their driving licence upon collection.
EU licence holders who are residents in the UK must bring with them a domestic licence, a passport or ID card and one proof of UK address. Acceptable documents include utility bills and bank or credit card statements issued within the last three months.
Drivers must hold a valid and full driving licence for a minimum period of 4 years, or, 1 year if the driver is over 23 years of age. Drivers must have a clear insurance record. Certain endorsed licences may or may not be accepted at the discretion of the rental location. All drivers must show a credit or debit card in their own name when collecting their rental vehicle.
EU licence holders not residing in the UK must bring a domestic driving licence and either a passport or ID card.
EU licence holders who are residents in the UK must bring with them a domestic licence, passport or ID card and proof of UK address. This can be two bills or one bill and another form of photographic identification, preferably a passport. We also accept utility bills and bank or credit card statements that have been issued in the last three months.
Drivers from outside the EU must possess a valid domestic driving licence with an English translation. If the English translation is not available, an international driving permit is required in addition to a domestic driving licence.
A passport must also accompany a domestic driving licence.
Renter of vehicles must be 17 years or over, possess a clean, current provisional licence and be accompanied at all times by a qualified driver, 23 years or over, who has held a clean, current and valid driving licence for a minimum of 3 years.
Additional passengers should not be carried whilst learner driver is under tuition. Minimum period of rental is 1 hour and maximum is 4 hours. Tuition car rentals incur per mile fuel charge. If you’re planning to sit your practical test with a dual control car, you must have hired a dual control car for at least one hour on the previous day. For more information visit our Dual Control page, which gives you more detailed information.
European rentals are restricted to cars and only by prior arrangement. Customers are responsible for travel insurance costs and European breakdown recovery for the vehicle and passengers. Additional charges will apply. For a quote please Contact Us.
Please note vans are not permitted to be taken outside the UK mainland and while cars may be taken to Northern Ireland they should not be taken over the border to Eire.
The rules are always changing when it comes to the regulations of driving a vehicle abroad. As a UK driver you may not be fully aware of what is expected of you in other EU countries and what you need to cover off before you travel, such as mandatory EU travel kits and breathalyser kits. The AA have some great information on driving abroad and what you have to do depending on the EU country you are travelling to. For more information on driving in other EU countries, visit the AA website.
We can’t guarantee a vehicle until we receive payment in full – we accept most major debit and credit cards. Please note that you can’t pay by cash at any of our branches. You may be liable for an administration fee if you extend your vehicle hire and don’t pay on time.
It’s free to cancel your booking as long as you give us more than 24 hours’ notice. If it’s less than 24 hours, we’ll need to charge you for one day of vehicle hire.
Selected branches may ask for a £100 security deposit for first-time hirers. If you’d like to hire an executive car, we ask for a £500 deposit via credit or debit card, payable in-branch.
An excess will be charged for any vehicle accident damage. However, an optional excess waiver can be purchased - subject to qualification. To find out more, please see here or contact us.
Due to increased security measures at airports a charge of £10 will be required for all reservations using the airport shuttle bus. This can be added during the booking process or can be paid in branch upon arrival.
All our rental vehicles run on either unleaded or diesel fuel. All vehicles will be supplied with a full tank of fuel. It is the customer's responsibility to refill the vehicle at the end of the rental period. Fuel charges or fuel shortage will be charged at current pump prices plus a refilling surcharge. For 4 hour van rentals, fuel does not have to be replaced, fuel is charged at a per mileage rate depending on the size of van hired.
One-way car & van rental is available but this will incur an additional charge. This one-way car or van rental charge will be added to your total cost at time of booking.
To avoid disappointment vehicles should be booked in advance. Models shown and all descriptions are for general guidance only and while every effort is made to comply with requirements we cannot guarantee a specific model.
Arnold Clark Car & Van Rental reserves the right to refuse rental and to amend terms and conditions without notice.
Our car rental offers and promotions are only available for stipulated periods of time and are not available all year round. Each promotion will specify the dates the promotion is valid for and which vehicles are available within the promotion. These promotions are subject to terms and conditions and availability. Arnold Clark Car & Van Rental reserves the right to amend these terms at any time. Car rentals dates which over run or exceed the valid dates of a promotion, will not be eligible to the stated promotional prices or offers.
Read our full terms of hire in larger text here.