Arnold Clark Car & Van Rental Terms of Hire

Normal terms and conditions of rental apply at all times. All rates include VAT & insurance and are subject to availability. Despite the purchase of insurance an excess will be charged for any vehicle damage. Insurance cover is for UK mainland only unless clearance is granted prior to rental. Rate reductions are available for renters providing their own insurance cover (please ask for details). Rates include breakdown recovery.

Drivers

Drivers must be aged 23 years or over. Drivers aged 23–24 can hire up to a standard group car or a group B van. Drivers aged 25 or over can hire our PG group vehicle and all other vehicle groups. For drivers aged 23–24 a young driver supplement of £12 per day will be chargeable at all branches and will be required when booking online. Drivers over 75 will be asked to provide medical proof that they are fit to drive. Further information can be obtained from our Rental Reservations department on 0141 237 4374.

UK Drivers

Driving Licence and Identification

UK drivers should bring their valid driving licence (original copies only) and two further forms of identification, one of which must include proof of address. This can be two bills or one bill and another form of photographic identification, preferably a passport. Acceptable documents include utility bills and bank or credit card statements issued within the last three months.

All UK drivers (excluding Northern Ireland) should also bring their access code from the DVLA, which you can acquire from the DVLA’s online Share Driving Licence system.

Drivers must have held a full valid driving licence for a minimum of 4 years to be able to hire from us. Drivers must have a clear insurance record. Certain endorsed licences may or may not be accepted at the discretion of the rental location.

EU and International Drivers

EU licence holders not residing in the UK must bring a domestic driving licence and either a passport or ID card.

EU licence holders who are residents in the UK must bring with them a domestic licence, passport or ID card and proof of UK address. This can be two bills or one bill and another form of photographic identification, preferably a passport. We also accept utility bills and bank or credit card statements that have been issued in the last three months.

Drivers from outside the EU must possess a valid domestic driving licence with an English translation. If the English translation is not available, an international driving permit is required in addition to a domestic driving licence.

A passport must also accompany a domestic driving licence.

Additional Drivers

You can add additional drivers to your booking, please visit our additional services page for more information. No person other than the renter or approved additional driver(s) is permitted to drive the vehicle rented. Seatbelts must be worn at all times as required by law. Additional drivers added to the booking must also provide a valid driving licence along with their access code from the DVLA, which can be acquired from the DVLA’s online Share Driving Licence service, plus proof of address.

Vehicle Rentals

Car Rental

Minimum rental period is 1 day.

Mileage allowance:

  • 1-3 Days: 250 miles per day free of charge
  • 4 Days plus: unlimited mileage
  • Weekend rental (Fri 4.00pm to Mon 9.00am): 600 miles free of charge

Mileage excess:

10p is charged for every additional mile travelled.

Van Rental

Minimum rental period is 4 hours subject to availability. 4 Hour and Evening rentals incur per mile fuel charge.

Mileage allowance:

  • 4 Hour rentals: per mile fuel charge
  • 1 Day plus: 250 miles per day free of charge

Mileage excess:

10p is charged for every additional mile travelled.

Dual Control Hire

Renter of vehicles must be 17 years or over, possess a clean, current provisional licence and be accompanied at all times by a qualified driver, 23 years or over, who has held a clean, current and valid driving licence for a minimum of 3 years.

Additional passengers should not be carried whilst learner driver is under tuition.

Minimum period of rental is 1 hour and maximum is 4 hours. Tuition car rentals incur per mile fuel charge.

If you’re planning to sit your practical test with a dual control car, you must have hired a dual control car for at least one hour on the previous day.

For more information visit our Dual Control page, which gives you more detailed information.

Driving outside the UK

European rentals are restricted to cars and only by prior arrangement. Customers are responsible for travel insurance costs and European breakdown recovery for the vehicle and passengers. Additional charges will apply. For a quote please Contact Us.

Please note vans are not permitted to be taken outwith the UK mainland and while cars may be taken to Northern Ireland they should not be taken over the border to Eire.

The rules are always changing when it comes to the regulations of driving a vehicle abroad. As a UK driver you may not be fully aware of what is expected of you in other EU countries and what you need to cover off before you travel, such as mandatory EU travel kits and breathalyser kits. The AA have some great information on driving abroad and what you have to do depending on the EU country you are travelling to. For more information on driving in other EU countries, visit the AA website.

Additional Charges

Payments

For advance bookings payment in full is required. For cancellations, 1 day’s payment will be charged if less than 24 hours notice is given. Most major credit / debit cards are accepted. We do not accept cash payments at our branches. Late payments for extensions may be subject to an administration fee.

Deposits

A minimum £100 fuel deposit is required on all hires, full deposit requirements will be confirmed at the time of vehicle collection. Customers who place their reservations over the phone will be informed of the deposit requirements at the time of booking. Deposits are required to be paid at the branch and cannot be paid in cash.

Excess

For information on our insurance excess and our excess waiver please see here.

Please contact us for further details.

Airport Security Charge

Due to increased security measures at airports a charge of £8 will be added to all reservations for our airport locations. Airport security charges will be added to your total cost at the time of booking.

Fuel

All our rental vehicles run on either unleaded or diesel fuel. All vehicles will be supplied with a full tank of fuel. It is the customer's responsibility to refill the vehicle at the end of the rental period. Fuel charges or fuel shortage will be charged at current pump prices plus a refilling surcharge. For 4 hour van rentals, fuel does not have to be replaced, fuel is charged at a per mileage rate depending on the size of van hired.

One-Way Car & Van Rental

One-way car & van rental is available but this will incur an additional charge. This one-way car or van rental charge will be added to your total cost at time of booking.

Rental Extensions

Subject to availability, rentals may be extended by contacting the rental office and arranging an extension during time of original rental, failure to do so will result in the vehicle being uninsured. Late payments for extensions may be subject to an administration fee.

Vehicle Availability

To avoid disappointment vehicles should be booked in advance. Models shown and all descriptions are for general guidance only and while every effort is made to comply with requirements we cannot guarantee a specific model.

Arnold Clark Car & Van Rental reserves the right to refuse rental and to amend terms and conditions without notice.

Offers and Promotions

Our car rental offers and promotions are only available for stipulated periods of time and are not available all year round. Each promotion will specify the dates the promotion is valid for and which vehicles are available within the promotion. These promotions are subject to terms and conditions and availability. Arnold Clark Car & Van Rental reserves the right to amend these terms at any time. Car rentals dates which over run or exceed the valid dates of a promotion, will not be eligible to the stated promotional prices or offers.