We hope you will enjoy being a customer of Arnold Clark, and we want to make sure your experience is as safe and useful as possible. Here you can find out what data we collect from you, how we use it, conditions where we may disclose this data to others, how we keep it secure and how our website works.
Arnold Clark Finance Limited (SC039597) trading as Arnold Clark Car and Van Rental ("Arnold Clark", "we" and "us") takes the issue of security and data protection very seriously and strictly adheres to guidelines published in the United Kingdom Data Protection Act of 1998 and the General Data Protection Regulation (EU) 2016/679 which is applicable from the 25th May 2018. Arnold Clark Finance Limited (SC039597) is notified as a Data Controller with the Office of the Information Commissioner under registration number Z580926X and we are the data controller of any personal data that you provide to us. Any questions relating to this policy and our privacy practices should be sent to
We obtain information about you when you contact us in branch or over the phone and when you use our website. We need this information to enable us to provide our online services and where appropriate, our in branch services. This section sets out in more detail what information we collect, why we collect it, how we use it and how long we keep your information.
We also receive information from you via cookies on our website, when we collect booking information based on your vehicle choices and bookings made. Information on your current/active bookings will be stored in your personal user account area. We also store information on bookings which you have created and asked to be saved until a later date for booking. These saved booking details will also be available in your personal user account that is protected by username and password. By storing this information it makes it quick and easy for our rental branch staff to find your booking and makes your vehicle rental a lot smoother at time of collection and return.
We review our data retention periods regularly and will only hold your personal data for as long as is necessary for the relevant activity, or as required by law (we may be legally required to hold some types of information), or as set out in any relevant contract we have with you.
It is your choice whether you receive information such as marketing from us and you can select this by ticking the relevant boxes on the form where we collect your information. We will not contact you for marketing purposes unless you have given your prior consent. If you have opted-in to receive special offers, news and updates from the Arnold Clark Group we may use your email address to send you information about changes to this website or to inform you of new products or special offers available within Arnold Clark Car & Van Rental and the Arnold Clark Group.
You can opt-out of receiving these emails at any point, to do so please email
Also, all of our email marketing correspondence to you gives you the option to opt-out of receiving further marketing emails. Please note that you will still receive emails directly related to a car or van rental booking, an enquiry you have submitted via our booking or general contact form or emails relating to a change of password for your personal user account.
You may request, at any time, a copy of the personal information we hold about you, at no cost. Should you wish to access or update the personal information that we hold, please contact us by sending a written request to Customer Services Department, Arnold Clark Automobiles Limited, 454 Hillington Road, Hillington Park, Glasgow, G52 4FH or
If you wish to have the information we hold on you removed, please request this in writing to Customer Services Department, Arnold Clark Automobiles Limited, 454 Hillington Road, Hillington Park, Glasgow, G52 4FH or - as long as your information is not pertinent to the completion of a contract or required for any legal reason it will be removed.
If you are concerned that we are not using your information in accordance with the law, or are not satisfied with our response to a request made above, then you can complain to the Information Commissioner’s Office.
The Information Commissioner in Scotland can be reached by the following means;The Information Commissioner's Office - Scotland
The Information Commissioner in England can be reached by the following means;Information Commissioner's Office
Please be aware that the transmission of information via the internet is not always completely secure. Although we will do our best to protect your personal data, we cannot guarantee the complete security of your data transmitted to us electronically; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to restrict unauthorised access.
We use SSL (Secure Socket Layer) to encrypt personal information, like names and passwords. We also send booking information through a secure https connection, meaning all of your booking details are safe and secure.
For payment, we don’t hold any of your credit card details. We use online payment gateway hosted by Worldpay, our external payment provider, therefore Arnold Clark does not collect or store any personal card details in its system, ensuring that your details are keep safe and secure. After you have started your booking and are due to make payment you will be securely redirected to the Worldpay website to make your payment before returning to Arnold Clark Car & Van Rental for your order confirmation details.
All credit/debit card data taken through our websites is encrypted in accordance with PCI-DSS.
We store your data on secure servers inside the European Economic Area (EEA).
Some of our third party contractors are based outside of the EEA however, we have strict control over how and why your data can be accessed. By submitting your personal data, you are consenting to this transfer, storing or processing. If we transfer your data outside the EEA we will take steps to ensure that appropriate security measures with the aim that your rights continue to be protected as set out in this policy.
As a subsidiary of Arnold Clark Automobiles Limited (SC036386) we may disclose your personal information to another member of our group, which means our ultimate holding company and its subsidiaries as defined in section 1159 of the UK Companies Act 2006 – GTG Training Limited (SC290157), Arnold Clark Insurance Services Limited (SC192797), Harry Fairbairn Limited (SC043023), Towquest Limited (02299882) and Assure Alarms Limited (SC139217).
We may disclose your personal information to third parties under the following circumstances:
Cookies are small text files, placed on your hard disk by a web page server. They are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
We will use encrypted information gathered from the cookies to improve your online experience with Arnold Clark Car & Van Rental.
Some of the cookies we use will expire after you close the browser window. These are called session cookies. Some cookies last longer than this, because they are used to identify return visits to the website. Please note that cookies do not harm your computer or any software you may have.
Types of cookies:
This section is a table which explains why we use certain cookies and what they do.
|FontLoaded||Session||We use this cookie to improve the performance of loading fonts.|
|session||Session, Third Party (Towquest)||By setting and using session cookies throughout our booking process we are able to get you back to your booking session if you happen to move away to a different page or even if you close your browser. This session cookie means that next time you return to the booking process your previous session will have been saved.|
|LoginStatus||Session, Third Party (Towquest)||If you have a registered account with us we are able to determine if you are logged in to our website using cookies. This will save you time on your next visit to the website as we will already know your details. By setting a cookie to remember your details, for your next visit, we are able to personalise your user experience and you won't have to re-enter your details every time you visit.|
|Mixpanel||Persistent, Third party (Mixpanel, Inc)||When visiting some parts of our website, we may set this cookie which enables us to collect information in real time about the way users interact with our site. For more information about how Mixpanel may use this information, visit https://mixpanel.com/privacy/.|
|Google Analytics (_utma, _utmb, _utmc, _utmx, _utmxx, _utmz)||Persistent, Third party (Google)||These enable the function of Google Analytics. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and browsing times. That anonymous information helps us to improve the website and your browsing experience, and to make our marketing campaigns relevant. The data stored by these cookies can be seen only by the relevant teams at Arnold Clark and Google and never shows any confidential information. For more information about how Google may use this data - visit: https://www.google.com/policies/privacy/|
|Crazy Egg (_ceg.s, _ceg.u)||Persistent, Third Party (Crazy Egg)||This cookie is used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, details of which can be found by following this link. https://www.crazyegg.com/privacy|
|UserLocation||Persistent, First Party||This cookie is used only when you search for a branch location. The location you provide is stored in this cookie and is used to list the branches nearest to you each time you visit the website.|
|hasUserComeFromCampaignEmail||Persistent, First Party||This cookie is used only if, as an existing customer, you visit our site via an email we sent to you as part of a marketing campaign.|
|Google Maps cookies, (SID, HSID, NID, SAPSID, SSID, PREF)||Mostly session, Third Party||We embed Google maps on various pages within our website. The cookies set by embedded Google maps appear to detect your preferences and record usage of Google maps. For more information about how Google may use this data - visit: https://www.google.com/policies/privacy/|
|_utma,||Persistent, Third Party||Refers to the number of times you have visited our website and the first and the last visit times.|
|_utmb||Persistent, Third Party||Google Analytics cookies that contain timestamps of time you enter and leave our website.|
|_utmc||Session, Third Party||Google Analytics cookies that contain timestamps of time you enter and leave our website.|
|_utmx||Persistent, Third Party||Google Analytics cookie that helps us to detemine which version of a page performs better, and therefore helps to improve the website.|
|_utmxx||Persistent, Third Party||Google Analytics cookie that helps us to detemine which version of a page performs better, and therefore helps to improve the website.|
|_utmz||Persistent, Third Party||Google Analytics cookie that tracks which search engine you have used to come to this website, which keyword(s) you used to find the website, which link(s) you have clicked on within the website and where you were located when you clicked that link.|
|_ceg.s||Persistent, Third Party||This cookie is used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, details of which can be found by following this link. https://www.crazyegg.com/privacy|
|_ceg.u||Persistent, Third Party||This cookie is used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, details of which can be found by following this link. https://www.crazyegg.com/privacy|
If you accept the additional cookies to run during your session we may then collect information about your computer in the form of server logs, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions. Disabling cookies ensures that your IP address will not be recorded.
We recommend that you accept cookies, as we use them to:
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
The Website may offer you the opportunity to share or follow information about us (or the website or our services) using third party social networking functionality (such as through "share this", "like" or "follow" buttons).
We offer this functionality in order to generate interest in us, the website and our services among the members of your social networks, and to permit you to share and follow opinions, news and recommendations about us with your friends. However, you should be aware that sharing personal or non-personal information with a social network may result in that information being collected by the social network provider or result in that information being made publicly-available, including through Internet search engines.
Any changes we may make to our privacy & cookies policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
This policy was last updated: 20th April 2018