Privacy Policy

What Information do We collect?

Booking Information

We will collect booking information based on your vehicle choices and bookings made. Information on your current/active bookings will be stored in your personal user account area. We also store information on bookings which you have created and asked to be saved until a later date for booking. These saved booking details will also be available in your personal user account that is protected by username and password. By storing this information it makes it quick and easy for Our rental branch staff to find your booking and makes your vehicle rental a lot smoother at time of collection and return.

Personal Information

Personal information is collected in order for you to create a registered user account and to make future booking quick and easy, as your information will already be stored in Our database. The personal information We collect is:

IP address

We collect your IP address through Google Analytics and it is used to provide information which We use to improve Our website.

How is the data We collect used?

Analytic Purposes

Using the information We collect via cookies, We are able to track your usage across Our website. This allows Us to update and amend Our website based on customer preferences and popular products and services.

To send customer confirmation emails

We will also use the email address you supply to send you your booking confirmation emails, registration email, forgotten password reminders, booking contact form responses and general contact form responses.

To register for an account and to make a booking

We use your personal information you supply to create a registered account with Us. You are required to create and account with Us before you are able to make a booking online with Us.

To view or amend your account details

Your personal information and current/active, and saved bookings are stored and used in order to make your next visit to Our website quick and easy. We also collect this information to make your vehicle collection and drop off smoother for you and the rental branch.

Create a forgotten password response

>We will use the email address you supply to send you an alternative password if you have forgotten your password and have requested another one via Our request system.

Allows Us to answer booking and general enquiries

We will utilise your personal details, including name and email address and from time to time booking reference numbers, in order for Us to respond to booking / general enquires you have submitted via Our online contact forms.

Enables Us to send marketing material

If you have opted-in to receive marketing material from Us, We will use your name and email address to send out this information.

Email Marketing / Email Subscription / Opt-in / Opt-out

If you have opted-in to receive special offers, news and updates from Arnold Clark Car & Van Rental We may use your email address to send you information about changes to this website or to inform you of new products or special offers available within Arnold Clark Car & Van Rental.

You can opt-out of receiving these emails at any point please email This email address is being protected from spambots. You need JavaScript enabled to view it.

Also, all of Our email marketing correspondence to you gives you the option to opt-out of receiving further marketing emails. Please note that you will still receive emails directly related to a car or van rental booking, an enquiry you have submitted via Our booking or general contact form or emails relating to a change of password for your personal user account.

Changes to Privacy Policy

We reserve the right to change the privacy policies of this website at anytime. All changes to Our privacy policies will be made available online.

Data Protection

We use SSL (Secure Socket Layer) to encrypt personal information, like names and passwords. We also send booking information through a secure https connection, meaning all of your booking details are safe and secure.

For payment, we don’t hold any of your credit card details. We use online payment gateway Worldpay, an external payment provider, therefore We don’t collect or store any personal card details in our system, ensuring that your details are keep safe and secure. After you have started your booking and are due to make payment you will be redirected to the Worldpay website to make your payment before returning to Arnold Clark Car & Van Rental for your order confirmation details.