Below is a selection of our customers most frequently asked questions. If you don’t find your question listed below, Contact us and we will be happy to answer any additional questions you have.
Click on a link to reveal the answer to your question.
Drivers must be 23-24 years (up to a standard car group e.g. Vauxhall Astra or a Group B van e.g. Ford Transit Short Wheel Base). A young driver supplement may be payable at certain branches. Drivers must be 25 or over for all other vehicle groups.
Drivers over 75 may be asked to provide medical proof. For further information please contact our rental reservations department on 0141 237 4374.
Vehicles may be booked by category only. Unless availability of a specific model has been formally confirmed, Arnold Clark only guarantees the category reserved. Not all car groups and models may be available at all Arnold Clark locations.
Yes. We have a large selection of models please refer to the vehicles page for examples.
European rentals are restricted to cars and can only be taken with prior arrangement. Vans are not permitted to be taken outwith the UK mainland. Customers are responsible for travel insurance costs and European breakdown recovery for the vehicle and passengers. Additional charges will apply. For a quote please Contact Us. Please note that while vehicles may be taken to Northern Ireland they should not be taken over the border to Eire.
The rules are always changing when it comes to the regulations of driving a vehicle abroad. As a UK driver you may not be fully aware of what is expected of you in other EU countries and what you need to cover off before you travel, such as mandatory EU travel kits and breathalyser kits. The AA have some great information on driving abroad and what you have to do depending on the EU country you are travelling to. For more information on driving in other EU countries, visit the AA website.
Our vehicles are all supplied full of fuel. Any fuel shortages will be charged at local pump prices along with a 10% refueling surcharge. For 4 hour van rentals fuel does not have to be replaced, fuel is charged at a per mile rate depending on the size of van hired. Please refer to Van Mileage Allowances for more detail.
Cars
1-3 days: 250 miles per day free of charge.
4 days plus: unlimited mileage.
Excess Charges:
Economy & Compact groups - 4p per mile.
Standard to Family Plus - 7p per mile.
Estates, Executive & People Carriers (7 & 9 Seats) - 10p per mile.
Vans
4 Hour rentals: per mile fuel charge
1 Day plus: 250 miles per day free of charge
Excess charges:
Group A - 10p per mile.
Group B - 12p per mile.
Group C - 15p per mile.
Yes. We are quite happy to have a vehicle dropped off at a different car and van rental location from where it was hired. There will be an additional charge for this service.
Most vehicles have a charge point for electronic devices (phone, Sat Nav, etc) but some of the smaller groups may not. We cannot guarantee a charge point.
Yes we do. To find out if you are eligible to hire one of our dual control cars, visit our dedicated dual control cars page.
Certain endorsed licences may be accepted, please contact us for details.
No, our insurance requires that drivers must have held a full driving licence for at least 4 year.
To hire a vehicle, UK drivers must bring a valid driving licence and 2 further forms of identification, one which must include proof of address. This can be 2 bills or 1 bill and another form of photographic identification, preferably a passport. Acceptable documents include utility bills and bank or credit card statements issued within the last 3 months. Please note that drivers with a photocard licence must bring both parts.
EU drivers must possess a driving licence and either a passport or ID card. Drivers outwith the EU must possess a valid domestic driving licence with English translation. If English translation is not available, an international driving permit is required in addition to a domestic driving licence. A passport must also accompany a domestic driving licence.
If you have hired a vehicle from us before, yes you can hire again while your licence is at the DVLA, as we will have your licence details already.
If you have not hired from us, but have at least one part of your licence, whether it is the photo card or paper part, we can call the DVLA to authorise the rental when you arrive at the branch. There will be a small change for this and the service is only available during DVLA opening hours and is not available on bank holidays.
DVLA Opening Hours
Mon-Fri : 0800-1900
Sat : 0800- 1200
Sun : CLOSED
If you have not previously hired with us and don't have either part of your licence, unfortunately we would not be able to offer vehicle rental.
Drivers must have held a full valid driving licence for a minimum of 4 years to be able to hire from us and further restrictions may apply, please contact our central reservations team on 0141 237 4374 for details. Drivers with a valid/current provisional driving licence are able to hire one of our dual control cars, when accompanied by a qualified driver who has held a licence for a minimum of 3 years and is aged 23 years or over
There is a £15 charge for each additional driver. The maximum number of drivers on an agreement is 4.
Yes, we offer Sat Nav systems from only £10 per day. Please request it on the additional services page when making a reservation online. Maximum rental cost £50 for duration of hire.
Yes, we have a supply of child car seats available to rent. Please select the number of seats required in the booking process. There is an additional charge of £1 per day per seat (up to a maximum of £28 per seat).
Please note that it is a legal requirement for any child under 135cms (4ft 5in) and under 12 years of age to use an appropriate child restraint when travelling in a vehicle and we cannot guarantee availability of a seat if it has not been booked in advance.
See our child safety fact sheet if you are unsure of the correct size.
For further information please visit : www.direct.gov.uk
All of our locations have booklets containing information on local attractions and also information from Visit Scotland. You can also visit our Links page for more information on local attractions.
No, but we do hire out vehicles with dual controls so if you have a friend or relative over the age of 23 who has held a full licence for more than 3 years they can accompany you. Please note that no passengers may be carried in the dual control vehicle.
We service the following airports with off site locations - Edinburgh, Glasgow, Aberdeen, Inverness, Dundee, Prestwick and now also Manchester. All branches operate a shuttle bus to and from the branch. View our Airport Arrival Procedures for further information.
In the event of a breakdown, you will find an emergency roadside assistance number both on your keyfob and displayed on the inside of the windscreen. The Arnold Clark 24 hour emergency number is 0141 332 2622.
We accept payments by most major credit/debit cards, including Mastercard, Visa Credit, Visa Debit and Maestro.
Whilst we don't normally ask for a deposit to be paid at the start of the hire, this is subject to customer qualification. Deposit requirements will be confirmed at time of vehicle collection.
Many of our locations are open 7 days a week. Please refer to the Locations page for details.
Rentals can start at any time during our opening hours and are based on a 24 hour period.
Unfortunately, no. Due to the fact that the vehicle has to be inspected, you must return it during our normal hours of business, and hand the keys to a member of our staff.
It is possible to arrange an out of hours pick-up from one of our airport branches with prior request at time of booking. Also if you are leaving on a flight outside our opening hours, we can make arrangements for an airport drop-off. This service will incur an additional charge.
No, please Contact us if you would like to make any changes.
If possible please let us know as soon as you aware that your flight has been delayed. If you arrive after our office has closed please make your way to your accommodation and call us the following morning. We will arrange to collect you and bring you to our office to complete the paperwork.
No, most of these cards are blocked if you try to use them for Car Rental. We require a standard credit/debit card to be shown at the time of rental incase of any additional charges.
All prices quoted include Arnold Clark insurance which covers our vehicle, passengers and any third parties. It does not cover injury to the driver or damage to/theft of personal effects or goods. Further details are available on our Insurance page.
Yes. An excess will be charged for each incidence of damage. Visit our Insurance page for further information. An optional excess waiver may be purchased to reduce the excess amount.