Cookie Policy

We hope you will enjoy using the Arnold Clark Car & Van Rental website, and we want to make sure your experience is as safe and useful as possible. Here you can find out how our website works, what data we collect from you and how it is used to optimise your experience.

Arnold Clark Finance Limited use cookies to help improve our websites and make your browsing experience more useful, more relevant and tailored to you. In order to comply with recent legislation and in the interests of transparency, we have updated our privacy policy to give you clearer information on the way we use technology such as cookies and how they affect your privacy.

Cookies are small text files, placed on your hard disk by a web page server. They are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

Our cookies do not collect any data that could be used to personally identify you. What we will do is use encrypted information gathered from the cookies to improve your online experience with Arnold Clark Car & Van Rental.

Some of the cookies we use will expire after you close the browser window. These are called session cookies. Some cookies last longer than this, because they are used to identify return visits to the Arnold Clark Car & Van Rental website. Please note that cookies do not harm your computer or any software you may have.

Arnold Clark Car & Van Rental recommends that you accept the setting of cookies, as we use them to:

However, you can choose to decline cookies by changing your browser settings.

To find out even more about cookies, http://www.allaboutcookies.org/.

What cookies we use and why

Session Cookies

Cookie Name Type Purpose
1609144216395a473d409544921ab5dd This is an admin cookie set by the CMS.
session Session, Third Party (Towquest) By setting and using session cookies throughout our booking process we are able to get you back to your booking session if you happen to move away to a different page or even if you close your browser. This session cookie means that next time you return to the booking process your previous session will have been saved.
LoginStatus Session, Third Party (Towquest) If you have a registered account with us we are able to determine if you are logged in to our website using cookies. This will save you time on your next visit to the website as we will already know your details. By setting a cookie to remember your details, for your next visit, we are able to personalise your user experience and you won't have to re-enter your details every time you visit.
LoginName Session, Third Party (Towquest) We want you to feel welcome at the Arnold Clark Car & Rental website so we use cookies to remember who you are if you have a registered account with us. By saving cookies, based on you account details, we can make your next visit to our website personal to you, by welcoming you back to the website by name.

Performance Cookies

Cookie Name Type Purpose
Mixpanel Persistent, Third party (Mixpanel, Inc) When visiting some parts of our website, we may set this cookie which enables us to collect information in real time about the way users interact with our site. For more information about how Mixpanel may use this information, visit https://mixpanel.com/privacy/.
Google Analytics (_utma, _utmb, _utmc, _utmx, _utmxx, _utmz) Persistent, Third party (Google) These enable the function of Google Analytics. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and browsing times. That anonymous information helps us to improve the website and your browsing experience, and to make our marketing campaigns relevant. The data stored by these cookies can be seen only by the relevant teams at Arnold Clark and Google and never shows any confidential information. For more information about how Google may use this data - visit: https://www.google.com/policies/privacy/
Crazy Egg (_ceg.s, _ceg.u) Persistent, Third Party (Crazy Egg) This cookie is used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, details of which can be found by following this link. https://www.crazyegg.com/privacy
Inspectlet (__insp_sid, __insp_ref, __insp_scpt, __insp_nv, __insp_wid, __insp_identity, __insp_uid) Mostly Session, Third Party We have engaged Inspectlet to analyse the activities of visitors to this website, and Inspectlet’s authorized use of cookies and other tracking technologies enable it to have access to Personal Information of visitors to this website. Such access to and use of Personal Information by Inspectlet is governed by Inspectlet’s Privacy Policy.

Functional Cookies

Cookie Name Type Purpose
user_location Persistent, First Party This cookie is used only when you search for a branch location. The location you provide is stored in this cookie and is used to list the branches nearest to you each time you visit the website.

Third Party Cookies

Cookie Name Type Purpose
Google Maps cookies, (SID, HSID, NID, SAPSID, SSID, PREF) Mostly session, Third Party We embed Google maps on various pages within our website. The cookies set by embedded Google maps appear to detect your preferences and record usage of Google maps. For more information about how Google may use this data - visit: https://www.google.com/policies/privacy/
_utma, Persistent, Third Party Refers to the number of times you have visited our website and the first and the last visit times.
_utmb Persistent, Third Party Google Analytics cookies that contain timestamps of time you enter and leave our website.
_utmc Session, Third Party Google Analytics cookies that contain timestamps of time you enter and leave our website.
_utmx Persistent, Third Party Google Analytics cookie that helps us to detemine which version of a page performs better, and therefore helps to improve the website.
_utmxx Persistent, Third Party Google Analytics cookie that helps us to detemine which version of a page performs better, and therefore helps to improve the website.
_utmz Persistent, Third Party Google Analytics cookie that tracks which search engine you have used to come to this website, which keyword(s) you used to find the website, which link(s) you have clicked on within the website and where you were located when you clicked that link.
_ceg.s Persistent, Third Party This cookie is used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, details of which can be found by following this link. https://www.crazyegg.com/privacy
_ceg.u Persistent, Third Party This cookie is used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, details of which can be found by following this link. https://www.crazyegg.com/privacy